lelalune · updated 2026-11-14

Refund policy

The Home Maintenance Binder is a digital download. Once you have the files we cannot take them back, so this policy is specific.

When you get a refund

If a file is defective (for example it will not open, or a formula is broken) and we have not fixed it within 2 business days of your report, you can request a refund within 14 days of purchase. Write to support@uynos.com with your order details and a description or screenshot of the problem. We will first try to fix it or send a corrected file.

When we do not refund

We do not refund for change of mind, or because you bought the wrong thing, or because the product does not suit your house, because the files have already been delivered and can be kept and used.

Customers in the EU and UK

Consumers in the EU and UK normally have a 14-day right to withdraw from distance purchases. For digital content delivered immediately, that right is lost once delivery starts if you expressly consent to immediate delivery and acknowledge that you lose the right of withdrawal. At checkout we will ask for that consent. If you do not give it, do not complete the purchase. This does not affect your statutory rights where the product is faulty or not as described, which stay in place regardless of this policy.

How refunds are paid

To the original payment method, through the payment provider that processed your order (PayPal or Gumroad). Timing after we approve depends on that provider.

Contact

support@uynos.com. We reply within 2 business days.